Getting Started

• What can we measure with EMOTIV hardware and software?

• FAQ

  • What is an EEG Headset?
  • How are EEG Headsets used for research?
  • Does EMOTIV offer EEG Headsets?
  • Does EMOTIV really measure signals from my brain?
  • Can EMOTIV headsets read Event-Related Potentials?
  • Can I use the headsets while charging?
  • Can I wear EPOC+, EPOC X or INSIGHT with VR headsets?
  • Is it safe to use EMOTIV products?
  • Is EPOC+, EPOC X or INSIGHT headset water resistant?
  • What are the differences between EPOC X, Insight and EPOC Flex?
  • I received the hardware, how can I get access to Raw EEG data?
  • Where can I get access to Raw EEG API?
  • Bluetooth Pairing
  • How long does the Insight battery last? How do I recharge? Can I extend the battery life?
  • I Need To Measure When The Frequency Ratio Of Alpha To Beta (And Delta And Gamma Reaches .618 (Golden Ratio Phase Conjugate), Can Your Software Help Me With Fairly Straight Forward Modification?
  • What are the detections based on? How were the algorithms created?
  • What are the Performance Metrics Detection Suite?
  • What else can you say about EPOC+ or INSIGHT and paralyzed users?
  • What Is The Emotiv Insight Extender?
  • Why do I need 9-axis inertial motion sensor?
  • Are CMS/DRL References Positioned As Usually Around The Mastoid? Are P3 And P4 Signals Estimated From Data Of Existing (Closest) Derivations?
  • Why Does Emotiv EPOC+ Stop At 43 Hz In Range? Is There A Way To Expand This Somehow?
  • Why does the contact map show activity when the headset is not on my head?
  • Are EMOTIV products medical devices?
  • What is included in the headset package?
  • Can ALS patients or individuals with severe disabilities benefit from EMOTIV technology?
  • Everything you need to know about reference sensors of EMOTIV hardware
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• INSIGHT

  • I got my INSIGHT headset! Now what?
  • INSIGHT Safety Precautions
  • Can I use the INSIGHT during everyday activities?
  • Can INSIGHT collect data while I'm sleeping?
  • What is the sampling rate for the INSIGHT and why has it been designed this way?
  • What does INSIGHT Sensor Pack include?
  • Where can I find the User Manual for INSIGHT?
  • Where can I find the Quick Start Guide for INSIGHT?
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• EPOC+

  • What are the Safety Precautions for EPOC+?
  • How does EPOC+ compare to clinical EEG System?
  • Charging the headset
  • How do you measure emotions in the first place to compare the Outputs and come up with a number?
  • How does EPOC+ compare to other consumer brain-sensing products?
  • How safe is the wireless on EPOC+?
  • How to get good contact quality with EPOC+?
  • How to store EPOC+ when not in use?
  • Why can I count 18 sensors in EPOC+?
  • Where can I find the Quick Start Guide for EPOC+
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• EPOC FLEX

  • What is the difference between Flex Gel and Flex Saline?
  • Does the Flex Saline or Gel sensors corrode like in EPOC+ saline sensors?
  • Gel Solution for EPOC FLEX Gel
  • Where can I find the User Manual for EPOC FLEX?
  • What are the safety precautions?
  • How to achieve high contact quality with EPOC Flex Gel
  • How to choose the right EPOC Flex Capsize?
  • What's the difference between EPOC Flex Gel and EPOC Flex Saline?
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• Licenses

  • I received the hardware, how can I get access to Raw EEG data?
  • What are the terms of the EMOTIV End User License Agreement?
  • What Is Your Criteria For Approving Third Party Applications?

Account Settings

• Do I have to register an account to purchase or download software on the EMOTIV website?
• How to change the password on my EMOTIV account?
• Where do I find EMOTIV Software to download?
• How can I add or manage my payment methods?

Billing & Payment

• How can I get a quotation?
• What payment methods do you accept?
• I submitted the order with Wire Transfer payment option, can I change it to Credit Card or PayPal?
• Why won’t my credit or debit card payment go through?

Shipping, Taxes and Delivery

• How to get shipping cost estimation?
• Can my delivery address be different from my billing address?
• How long does it take to process my order?
• How can I track my order?
• Can I pick up my order directly at your warehouse?
• Can I change my shipping address after the order has already been shipped?
• Are there any additional costs that will be due upon receipt of my order?
• Can I cancel my order?
• What if my order is shipped to the wrong and/or invalid address?
• Can I cancel my order after it has been placed and paid?
• What is included in the headset package?
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Subscription

• Why was my PRO license suspended?
• How do I cancel my subscription?
• What happens if I upgrade or downgrade my subscription?
• What is PRO-Lite license and how can I access it?
• What happens when I cancel my PRO subscription?
• What happens after my paid PRO license expires?
• Can I upgrade from PRO-LITE to premium PRO licenses?
• My paid PRO licenses have expired and now I can’t access my recordings. What should I do?
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Refunds, Returns and Replacements

• What is EMOTIV’s Refund Policy?
• I received the product but it’s Dead On Arrival. What do I do?
• Can I return a product for Refund?
• What should I know before returning a product?
• When can I get my refund?
• What's the warranty for EMOTIV Products?
• Can I cancel my order after it has been placed and paid?
• EmotivLABS Refund Policy
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Cleaning and Servicing

• INSIGHT

  • How do I clean the INSIGHT Headset and sensors?
  • How to make INSIGHT Primer Fluid?

• EPOC+

  • Electrode Oxidation
  • How often do I need to replace my sensors?
  • How to store EPOC+ when not in use?
  • The gold back from my EPOC+ sensor fell off. What do I do?
  • Where can I buy EPOC+ Saline Solution?

• EPOC FLEX

  • Gel Solution for EPOC FLEX Gel
  • How to clean EPOC FLEX Gel Sensors and Cap?
  • How to clean EPOC FLEX Saline Sensors and Cap

Connecting and Troubleshooting

• General issues

  • How to achieve a longer range with EMOTIV USB Receiver?
  • Is there any advantage in using the Emotiv Universal USB receiver?
  • Why am I seeing dropouts while using Emotiv USB Receiver with the EMOTIV headsets?
  • Tips for getting good contact quality with the EMOTIV Headset

• INSIGHT

  • How to get good contact quality with INSIGHT?
  • My polymer sensors seem misaligned in their sockets, is that normal?
  • What is the thumb-bridge troubleshooting test for INSIGHT headset functionality?
  • How to adjust INSIGHT reference sensors for good signals?

• EPOC+

  • How to get good contact quality with EPOC+?
  • Some of my EPOC+ sensors remain BLACK. What should I do?

• EPOC FLEX

  • How to quickly set up the headset?
  • Where can I find the Quick Start Guide?
  • How to choose the Cap size?
  • How to achieve high contact quality with EPOC Flex Gel
  • Tips to achieve good signal quality with EPOC X and EPOC Flex Saline

• SOFTWARE

  • I am getting "Connecting to Service" issue with the software, what should I do?
  • I open 3D Brain Activity Map but it doesn't show any brain activity. What do I do?
  • Why does the EEG Quality (EQ) in EmotivPRO flicker?

Software

• EmotivPRO

  • Does EmotivPRO automatically remove artifacts from the EEG data collected?
  • How can timing markers be entered into the data stream?
  • What do the values from the sensors mean?
  • What Does EmotivPRO Software Include?
  • Where can I get access to Raw EEG API?
  • Where can I find the EmotivPRO User Manual?
  • How are band powers calculated?
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• EmotivBCI

  • Tips on Mental Command training
  • Where can I find the EmotivBCI User Manual?

• BrainViz

  • 3D Brain Activity Map Is Not Represented As QEEG Software
  • How does BrainViz work?
  • Is It Possible To Customize Frequency Bands In The 3D Brain Visualizer Application?
  • Where can I find the BrainViz User Manual?

• 3D Brain Activity Map

  • I open 3D Brain Activity Map but it doesn't show any brain activity. What do I do?

Detection Suites

• Detecting FFT Frequency Bands with EEG

• Facial Expressions

  • Facial Expression Detections

• Mental Commands

  • How do I train multiple actions?
  • Mental Commands

• Performance Metrics

  • Performance Metrics

Technical Information

• Can EPOC capture Gamma?
• Follow why does Emotiv EPOC+ stop at 43 Hz in range? Is there a way to expand this somehow?
• How accurate is your detection?
• How did EMOTIV build your Detection Suites?
• The latency of EMOTIV data streams
• What is EEG Quality?
• Can ALS patients or individuals with severe disabilities benefit from EMOTIV technology?
• Do you show data from CMS/P3, DRL/P4, DRL2/M1, CMS2/M2 in EmotivPRO software?
• Why does the EEG Quality (EQ) in EmotivPRO flicker?
• Everything you need to know about reference sensors of EMOTIV hardware
• Can I measure Delta waves (0-4Hz) with Emotiv hardware?
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Research information

• We want to embed ECG and EOG electrodoes/systems with EPOC Flex as well as sync the data to the Emotiv system, how can we do that?
• How are band powers calculated?
• Can I measure Delta waves (0-4Hz) with Emotiv hardware?

X-trodes

• Electrodes

  • What are the advantages of X-trodes' Smart Skin?
  • How come the electrodes don't require conductive gel?
  • Does X-trodes really measure signals from my brain?
  • What do X-trodes patches provide?
  • How does X-trodes EEG patches correspond with the 10-20 EEG system?
  • Do the X-trodes electrodes come in different sizes?
  • Which kinds of signals can I measure with X-trodes electrodes?
  • How can I make my skin' Xtrodes electrode patch more flexible?
  • How many types of Smart Skin electrodes exist?
  • Can I adjust the electrodes to different body areas?
  • How long do X-trodes electrodes last?
  • Does the location of the ground matter? Can I choose the location?
  • Have X-trodes done clinical trials?
  • Are the electrodes suitable for all skin types?
  • Are the electrodes suitable for children?
  • Can I use the X-trodes electrodes more than once?
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• Safety

  • Is it safe to use X-trodes products?
  • Can I use the X-trodes system while charging?
  • What is the battery life of the X-trodes device and how do I recharge? 
  • Are X-trodes products waterproof?
  • Can I take a shower with the X-trodes electrodes on me?

• Application, Cleaning, and Servicing

  • Do the X-trodes electrodes require conductive gel?
  • Are the X-trodes electrodes recyclable?
  • How can I clean the X-trodes electrodes?
  • Should I prepare the subject's skin before applying the electrodes?

• Connecting and Troubleshooting

  • The LED of X-trodes device is showing a constantly blinking red light color. What should I do?
  • What is the maximum range of the Bluetooth X-trodes device?
  • How can I ensure good contact quality with the electrode?
  • How to attach Xtrodes DAU to the patch?

• Technical Specifications

  • Can signals be obtained from people of varying body weights?
  • What type of battery is used in the X-trodes recording system?
  • Is the extracted data raw or filtered?
  • What is the sample rate of the Bluetooth streamed signals?
  • What is the size and weight of X-trodes equipment
  • Does the recording system come in additional colors?
  • Xtrodes User manual and tutorial videos
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• Research information

  • Can non professional individuals use the X-trodes device?
  • Do the electrodes have therapeutic or stimulatory capabilities?